Aussie Pet Mobile Fort Wayne

We love our customers, and we love what we do-groom your pets! Pet grooming is a challenging yet fulfilling job. In an effort to have good communication, and reasonable expectations for each other, please read the following information and sign our pet release before your appointment. We encourage asking our customer care team or grooming team any questions that you might have about our policies and procedures so that you are 100% comfortable before accepting the terms.

COMPANY POLICIES

• When it comes to your pet, our main priority is SAFETY and COMFORT; we will not perform a groom on your pet if it will cause your pet any pain or any level of stress that we think is excessive.
• We will never force your pet to endure a grooming step that the pet thinks is too frightening.
• Drying a pet may be hindered by the pet’s inability to remain standing during the drying process or the pet’s adverse reaction to our dryer.
• Not all pets (especially cats) can tolerate a wet bath. If your pet has an adverse reaction to the wet bath, a dry bath will be performed instead.
• Initial quotes are estimates only-fees may be adjusted at groom once we meet your pet or if inaccurate information was provided at booking.
• Prices are subject to change.
• Please note that the time listed as the “appointment time” is NOT a promised time of arrival, but rather a BEST GUESS of arrival time based on the day’s appointments. Traffic and actual length of appointments before yours may cause your groomer to arrive later or earlier than our estimation.  We will communicate with you on appointment day to keep you updated if we are going to be +/- 30 minutes of the estimated time.
• Late Cancelations within 24 hours of appointment time will be billed $50. Same day cancelations or No Shows will be billed full amount of the appointment.
• We have found that in most cases, it is better that you not be in the van while our groomer is working. If there is an extreme circumstance, the groomer may call on you for assistance.
• We reserve the right to refuse serve if your pet is aggressive or behaving badly. A $50 trip fee is required.
• Extra-Long nails cannot be shortened to your desired length without clipping the quick.
• We will not knowingly take pets infested with ticks or fleas into the Pet Mobile. If your groomer discovers fleas or ticks during the groom, your pet will immediately given a flea and tick bath and you will be charged an additional $50; as we will need to take the van out of commission for the remainder of the day in order to set off a flea bomb. Please understand these charges are in addition to the 15 Step Spa Treatment and any other services provided.
• We are not responsible for damages if fluids drip onto your driveway.
• There are extra charges if matting is significant. If you or the groomer decides not to proceed with the groom, a $50 trip fess is required.
• If your groomer recommends a shavedown and you refuse, your groomer will decline the groom, and you will be charged a trip fee of $50.
• We do not refund groom fees. If you are not happy with your pet’s groom, please let us know within 48 hours and allow us to “make it right” in the future. By proceeding you agree to this process of resolution.
• Rejected payments or failure to pay all charges due will result in additional fees and sent to collections.
• We will never share, sell or distribute your personal information to anyone.
• Our groomers may take pictures and or videos of the pets that they groom, and sometimes they are posted on social media accounts. We may use your pet’s name in conjunction with these photos and or videos.

We know this is a lot of information, and may raise questions. Further clarification can be obtained by asking your groomer or calling our office at 260-459-2765.

Our goal is to build a long-term relationship with you and your pet(s), so we want to start off on the right foot. Thank you for trusting the Aussie Pet Mobile Fort Wayne Team with your pet(s).